Return & Refund Policy

1. Return Window
You may request a return or exchange within 14 days of receiving your order.

2. Return Eligibility
To qualify for a return or refund, the following conditions must be met:

  • Items must be unused, unworn, and in their original condition, with all original tags and labels attached.

  • The return request must be made within the 14-day window.

Please Note:
Returns or refunds are not accepted for size-related issues. We strongly recommend checking our size guide carefully before placing your order. If you’re unsure about sizing, our support team is happy to help.

3. How to Return an Item
Follow these steps to complete your return:

  • Step 1: Email our customer service team at sandoustore.official@gmail.com within 14 days of receiving your order to request return authorization.

  • Step 2: Once approved, package the item(s) securely to prevent damage during shipping.

  • Step 3: Include a note with your full name, order number, and reason for return.

  • Step 4: Send the package to the following return address using a reliable shipping provider:

Return Address:
Storage: Wu Defu 13530753670
5th Floor, Building F6, Juyin Technology Industrial Zone
No.1 Ganli Road, Jihua Street, Buji New District, Longgang District

  • Step 5: Provide us with the tracking number. Once we receive and inspect the returned item, we will begin processing your refund.

4. Return Shipping Fees
Customers are responsible for return shipping costs unless the return is due to a defective item or a mistake on our part.

5. Refund Details
Once your returned item has been received and approved, we’ll process your refund to the original payment method. Please allow up to 5 business days for the refund to appear in your account.

6. Need Help?
If you have any questions or need assistance with a return, don’t hesitate to reach out to us at sandoustore.official@gmail.com. We're here to help and ensure your experience with us is a positive one.

Business Address:
Sandou Store
75 S Washington St Apt 101
Denver, Colorado 80209
United States

Note:
This Return & Refund Policy applies exclusively to purchases made through our official website.